Responsibilities
Payment Processing: Receive and process payment requests, including electronic transfers, credit card transactions, checks, and other payment methods. Verify the accuracy of payment details, including account numbers, invoice numbers, and transaction amounts. Process payments accurately and in a timely manner, adhering to established procedures and security protocols.
Financial Record-keeping: Maintain detailed and organized records of all transactions. Reconcile payments and resolve discrepancies or errors in financial records.
Customer Service: Address customer inquiries and resolve payment-related issues promptly and professionally. Provide assistance to customers with payment-related questions or concerns.
Team Collaboration: Collaborate with other departments, including finance, customer service, and accounts receivable, to ensure a smooth payment process.